Big Sky

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Frequently Asked Questions Shopping and Order Related


Pay Using your VISA or MasterCard:
We accept VISA & MasterCard. Transactions are securely processed by iVeri (www.iveri.com) with your credit card details encrypted by iVeri. We do not have access to your credit card details. iVeri processes over 1.6 million transactions a month to the value of +-USD100,000,000.

Pay Using EFT/Bank Transfer:
During checkout please select the 'EFT/Bank Transfer' payment option. Big Sky Supplies' bank details are then emailed through to you on completion of your order. Please use your order number as reference on the EFT.

Pay Using EcoCash:
OUR BILLER CODE: 61889
1) Dial *151# to access EcoCash menu
2) Enter your EcoCash PIN
3) Select ‘Make Payment’ option
4) Select ‘Pay Bill’ option
5) Enter the Biller Code for Big Sky Supplies (61889)
6) Enter the 'Order Total' Amount as shown above
5) Enter the Biller Code for Big Sky Supplies again (61889) (You are paying Big Sky Supplies with Biller Code 61889)
8) Confirm the transaction‏

Pay Using vPayments:

Vpayments from ZIMSWITCH Vpayments offers you the conveneience of making secure online payments for purchases from Big Sky Supplies.
Register with Vpayments and enjoy a secure online shopping experience (click here to register - https://secure.zss.co.zw/vpayments/Customer/Register).‏

Vpayments currently supports bank accounts from the following banks: CABS, CBZ Holdings Limited, FBC Bank, FBC Building Society, Simply Possible, Tetrad Holdings Limited, Trust Bank, ZB Bank.

If your bank is not yet supported by Vpayments, alternate payment methods include EcoCash from your cell phone or a direct bank transfer (EFT) to Big Sky Supplies.

Yes, Big Sky Supplies offers various secure payment methods for your convenience on checkout:

Credit Card Payments: Master Card and VISA

Credit card payments are processed by iVeri, Big Sky does not have access to your credit card details or store your credit card details. iVeri processes over 1.6 million transactions a month to the value of +-USD100,000,000, operates in 8 different African countries and was first established in 1998. In order to protect your credit card information, iVeri encrypts your credit card details.

EcoCash: Pay from your cellphone using your EcoCash Pin. For more details on how to make payment using EcoCash click here.

vPayments from ZIMSWITCH: Secure online payments using your vPayments account.  Big Sky Supplies does not store any of your account information and the transaction takes place on the secure ZIMSWITCH website.  For more details on vPayments, and to see a list of supported bank accounts visit: https://secure.zss.co.zw/vpayments (link opens in a new window).

Bank Transfer / EFT: Payment can also be made through a bank transfer to Big Sky Supplies.

How will you deliver my order?

We have partnered with Zimpost to deliver throughout Zimbabwe. Orders will be delivered door to door in all the major towns and cities. Deliveries in the rural areas will have to be collected from your nearest post office.

How do I track my order?

During the purchase process you will provide us with a valid email address and contact number for the recipient. You will receive an e-mail message after your purchase confirming your online order, total amount and delivery address. We will email you once the recipient has confirmed receipt of the order. You can contact us at any time for updates or queries.

How long do you take to deliver?

Deliveries to all major towns and cities are overnight, provided we have your order confirmation by 12:00pm. Deliveries to the rural areas vary, depending on Zimpost’s schedule. We will email you informing when delivery will be made.

How can I be sure we will take delivery by Christmas Day?

To be sure that you receive your order in time for Christmas, we recommend that orders are received no later than 19 December for major centres, and 17 December for rural areas. Don’t hesitate to email us for information relevant to your location.

30 Day Returns Policy

Big Sky Supplies will gladly exchange any faulty goods inline with the manufacturers return policy and guarantee.

Unused products may be returned, in their original packaging, within 30 days of purchase for a full credit towards your next purchase on Big Sky. Return shipping costs are for the purchasers account.